The term Sabina Sommer’s or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
Saltholmsvej 3A, 5 th.
2300 Copenhagen S
Our company registration number is 32914136.
The term ‘you’ refers to the user or viewer of our website.
SHIPPING AND DELIVERY
We ship worldwide.
All orders are set to dispatch within 7 business days.
Once your order is dispatched a tracking number will be sent to your e-mail.
PURCHASE OF PRODUCT
When you purchase a product from www.sabinasommer.com, you must fill in personal information such as name, address, e-mail, phone number and payment information. A purchase is not binding until we have accepted your purchase. You will receive a confirmation of your order by e-mail. This is not the final order confirmation, as your order first goes through when payment information is approved. You will then receive a final order confirmation.
Contact us for any questions and we will help you
If you wish to cancel your order, this can be done if your package has not already been shipped from our store. Please contact us as soon as possible and we will do our best to help you.
RETURNS & REFUNDS
We are happy to offer a refund or exchange on all items purchased online when returned within 14 days of receiving your original order.
Ensure your return slip with your name and order number is included in the parcel. Failure to do so may result in the refund process being delayed. All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return and will be returned to the sender if they are not in their original saleable condition.
When you return an item, we ask that it is still in the original packaging and is not worn. Returned item should include the tags and be in the same condition as when it was delivered to you. Used item cannot be returned.
We suggest that you ship the parcel with a tracked service in order to be able to monitor the returned items
Please note, we are unable to offer free returns.
Please send the items to the following address:
The refund value for international orders placed in a non-EUR currency will be based on the daily exchange rate. Allow 4-7 business days for the refund to process. Refunds will be issued to the original method of payment. Where this is not possible, we will issue a credit note to use online.
You will be receiving an email update once your return parcel has been delivered into our store.
Please ensure you keep your receipt and tracking number so your parcel can be tracked.
We only refund shipping costs if there has been an error with the order or your purchase was faulty.
I HAVE NOT RECIVED MY REFUND
We refund returned items after your return package has been checked and approved.
If you have not yet received a confirmation email for your return, please refer to the tracking number on your proof of postage or the shipping label.
If you have already received a confirmation email for your return, you will soon receive your refund. If you have still not received an email after a few days, please contact your customer service department.
If you have received your order and it’s not quite right, we would be happy to offer you an exchange for the same item in a different size. Please contact our customer services team email@example.com so the item/s can be put aside for you. Please also write these details on your return slip and return with your original order.
Visa, Visa Electron, Maestro and Mastercard. The order amount will be deducted from your account when your package is ready for dispatch. Payment is made through E-pay via approved and secure payment solution.
Your privacy is very important to us and we are committed to protecting your personal data. We promise to secure your data and to give you ways to manage and review your marketing choices at any time.
Any personal information you provide to us on our website (i.e. name, address, email address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems.
All information is strictly confidential and subject to data protection legislation (GDPR) per 25. May 2018.
This Web site is owned and operated by Sabina Sommer
Here you can see an overview of all cookies on the website.
If you want to withdraw your consent, you can do so at any time by clicking “Withdraw cookie consent” below.
There is a 2 years warranty on all products sold on sabinasommer.com.
This warranty covers manufacturing faults only, not wear and tear from regular use. Please contact us at you have a warranty claim, including order number, photos of the claim area and a description of the claim.
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